First aid

Your Wordpress website isn't working? We can help!

You want your website to simply work. But what if problems arise that you cannot solve?

At deichweb we specialize in WordPress websites and can provide quick help with most problems.

Simply fill out the form or book an appointment to discuss your issue by phone or Zoom.
If it is urgent, you can reach us by phone on our emergency number:
040-39841777

This number will be forwarded to our service outside of business hours. We are also available in the evenings and on weekends for your urgent WordPress website problems.

We look forward to helping you get your website up and running again.

Images: stockshoppe, skypicsstudio

Your first aid request

What's the problem with your Wordpress site?(Required)

Please select the category of your website problem for more information.

In the case of a general technical problem, we need as precise a description as possible from you in order to be able to solve the problem as quickly as possible.

If your website has been hacked, we scan and clean your website of malicious code, viruses, malware and other debris. We update the built-in website software to close security gaps. We also secure your website with special software to keep hackers away in the future.

You will find out how visible your website really is on Google, how many visitors you have and what you can do to attract more visitors to your website in the future.

We'll restore your website and install a backup system for the future so something like this never happens again

We will restore admin access to your website.

You have a special problem? Give us as detailed a description as possible so that we can solve your problem.

Describe the problem(Required)

If you have already called deichweb support, just give us a few keywords here so that we can better assign your request.

Page on your site where the issue is visible

Describe your problem in pictures

Drop files here or

Max. file size: 8 MB.

You can optionally upload screenshots and other files here to visualize your problem. That will make the diagnosis easier for us.

Your WordPress site

If you place an order, we need this information to access your website so that we can solve your problem

URL of your website(Required)

e.g. meine-website.de

Your admin account of your Wordpress website

This is the username you use to log in to your site as an admin. If you want to talk to us first, you can leave this information blank for now

Admin account password

If you want to talk to us first, you can leave this information blank for now

Information about your web hosting service

In the case of an order, we may need this information in order to have access to the server so that we can solve your problem

URL of your web hosting service

e.g. ionos.de, strato.de

Your username at your web hosting service

If you want to talk to us first, you can leave this information blank for now

User account password

If you want to talk to us first, you can leave this information blank for now

Customer data

Company name

Leave this blank if you're making this request as a private individual

Your name(Required)

First Last

address(Required)

Street Address Address Line 2 City ZIP / Postal Code Country

Telephone (preferably mobile)(Required)

Your e-mail address, which is the best way for us to reach you(Required)

fee arrangement(Required)

I agree to the fee regulation

Fee regulation
There are costs of €150 for locating the error and assessing whether the error can be corrected.
After the assessment, hourly packages can be purchased or we bill individually based on effort.
Individual lessons: €150/hour
5 hour package paid in advance: €590
10-hour package paid in advance: €990
All prices excl. VAT

Privacy is important(Required)

I accept the Data protection

E-mail

Dieses Feld dient zur Validierung und sollte nicht verändert werden.

Alternative – your appointment booking

Would you like to plan your appointment with deichweb precisely and have the opportunity to communicate by phone or Zoom? Then make a fixed appointment with Matthias Deichweb.

First aid

Your Wordpress website isn't working? We can help!

Your first aid request

Your WordPress site

Information about your web hosting service

Customer data

Alternative – your appointment booking

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