First aid for your Wordpress website

Is your website not working? Get in touch with us and we will help you!

Your website should just work. But what if problems arise that you cannot solve?

At deichweb we specialize in Wordpress websites and can provide quick help with most problems.

Simply fill out the form or book an appointment to discuss your issue by phone or via Zoom.

If you are in a hurry, you can reach us via our emergency number:
040-39841777
This number is forwarded to our service outside of business hours. So we are also available in the evenings and on weekends for your urgent Wordpress website problems.

We're happy to help you get your website up and running again.

Images: stockshoppe, skypicsstudio

Your first aid request

The diagnosis of your website is completely free and without obligation
We only charge you for our work if we were able to solve the problem
If you would like to make your request in writing or have been asked by the deichweb team to provide further information, please fill out the form.

What's the problem with your Wordpress site?(Required)

Please select the category of your website problem for more information.

In the case of a general technical problem, we need as precise a description as possible from you in order to be able to solve the problem as quickly as possible.

If your website has been hacked, we scan and clean your website of malicious code, viruses, malware and other debris. We update the built-in website software to close security gaps. We also secure your website with special software to keep hackers away in the future.

You will find out how visible your website really is on Google, how many visitors you have and what you can do to attract more visitors to your website in the future.

We'll restore your website and install a backup system for the future so something like this never happens again

We will restore admin access to your website.

You have a special problem? Give us as detailed a description as possible so that we can solve your problem.

Describe the problem(Required)

If you have already called deichweb support, just give us a few keywords here so that we can better assign your request.

Page on your site where the issue is visible

Describe your problem in pictures

Drop files here or

Max. file size: 8 MB.

You can optionally upload screenshots and other files here to visualize your problem. That will make the diagnosis easier for us.

Your WordPress site

If you place an order, we need this information to access your website so that we can solve your problem

URL of your website(Required)

e.g. meine-website.de

Your admin account of your Wordpress website

This is the username you use to log in to your site as an admin. If you want to talk to us first, you can leave this information blank for now

Admin account password

If you want to talk to us first, you can leave this information blank for now

Information about your web hosting service

In the case of an order, we may need this information in order to have access to the server so that we can solve your problem

URL of your web hosting service

e.g. ionos.de, strato.de

Your username at your web hosting service

If you want to talk to us first, you can leave this information blank for now

User account password

If you want to talk to us first, you can leave this information blank for now

Customer data

Company name

Leave this blank if you're making this request as a private individual

Your name(Required)

First Last

address(Required)

Street Address Address Line 2 City ZIP / Postal Code Country

Telephone (preferably mobile)(Required)

Your e-mail address, which is the best way for us to reach you(Required)

fee arrangement(Required)

I agree to the fee regulation

FEE REGULATION: There are costs of €150 for localizing the error and assessing whether the error can be corrected. If we cannot fix the error, there are no additional costs. If the error can be fixed, we charge 150€/hour for this first aid project. The minimum calculation is 3 hours. If the effort is greater, we will contact you with a cost calculation and you can decide whether the error should be fixed or not. All prices quoted are exclusive of VAT.

Privacy is important(Required)

I accept the Data protection

Phone

Dieses Feld dient zur Validierung und sollte nicht verändert werden.

Alternative – your appointment booking

Would you like to plan your appointment with deichweb precisely and be able to communicate by phone or zoom? Then make a fixed appointment with Matthias Deichweb.

First aid for your Wordpress website

Is your website not working? Get in touch with us and we will help you!

Your first aid request

Your WordPress site

Information about your web hosting service

Customer data

Alternative – your appointment booking

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